Refund Policy

Last Updated: October 1, 2025

At Cryptovado (www.cryptovado.com), we strive to ensure customer satisfaction with our products and services. This Refund Policy outlines the conditions under which you may request a refund for purchases made on our website, including subscriptions, digital products, or other services related to cryptocurrencies and blockchain technology. By making a purchase, you agree to the terms of this Refund Policy.

1. General Refund Policy

We offer refunds under specific conditions to ensure fairness and transparency. Please review the terms below to understand when and how refunds may be issued. Due to the nature of digital products and services, refunds are limited and subject to the conditions outlined in this policy.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

a. Subscriptions

Cancellation Within 7 Days: If you subscribe to a premium service (e.g., market analysis tools, educational content, or premium features), you may request a full refund within 7 days of your initial subscription purchase, provided you have not extensively used the service (e.g., downloaded significant content or accessed premium features excessively).
Auto-Renewal Subscriptions: If you cancel a recurring subscription, you will retain access until the end of the current billing cycle. No refunds will be issued for the remaining period of the billing cycle.
Non-Delivery of Service: If we fail to deliver the subscribed service due to technical issues on our end, you may be eligible for a full or partial refund, at our discretion.

b. Digital Products

Non-Delivery: If a digital product (e.g., eBooks, reports, or software tools) is not delivered due to technical issues, you may request a full refund within 14 days of purchase.
Defective Product: If a digital product is defective or does not function as advertised, you may request a refund within 14 days of purchase, provided you provide evidence of the issue (e.g., screenshots or error messages).

c. Physical Products (if applicable)

If Cryptovado sells physical products (e.g., merchandise), you may request a refund within 30 days of delivery if the product is defective, damaged, or not as described. You must return the product in its original condition, and shipping costs may not be refundable.

d. Non-Refundable Items

Cryptocurrency Transactions: Any purchases made with cryptocurrencies are non-refundable due to the irreversible nature of blockchain transactions.
Promotional or Discounted Items: Products or services purchased at a discounted rate or as part of a promotion are non-refundable unless otherwise stated at the time of purchase.
Used Services: Extensive use of digital services or products (e.g., downloading or accessing significant portions of content) disqualifies the purchase from refund eligibility.

3. Refund Request Process

To request a refund, please follow these steps:

Contact our support team at support@cryptovado.com within the applicable refund period (e.g., 7 days for subscriptions, 14 days for digital products, or 30 days for physical products).
Provide your order number, a description of the issue, and any supporting evidence (e.g., screenshots, proof of non-delivery, or product defects).
Our team will review your request and respond within 5 business days. If approved, the refund will be processed to the original payment method within 10 business days.

4. Partial Refunds

In some cases, we may offer a partial refund at our discretion, such as:

If you have used a portion of a subscription service but are eligible for a refund.
If a product or service partially meets expectations but does not qualify for a full refund.

5. Non-Refundable Fees

Certain fees are non-refundable, including:

Transaction fees charged by third-party payment processors.
Shipping costs for physical products (unless the return is due to our error).
Fees for cryptocurrency-based transactions.

6. Chargebacks and Disputes

If you initiate a chargeback or dispute with your payment provider without first contacting us, we reserve the right to suspend or terminate your account. We encourage you to reach out to our support team to resolve any issues before initiating a chargeback.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

8. Contact Us

If you have questions or concerns about this Refund Policy or wish to request a refund, please contact us at:

Email: support@cryptovado.com

Thank you for choosing Cryptovado. We are committed to providing a fair and transparent refund process.